SHINGLES
Limited Warranty on Roofing Shingles
Introduction
Thank you for your recent purchase of Owens Corning shingles. We believe we manufacture the highest quality and most attractive shingles available anywhere, and that is why we stand behind them with one of the best warranties in the industry. We have attempted to write this warranty in clear, plain-English terms, including the limitations and restrictions, so you will fully understand the warranty we are making to you. However, if anything in this warranty is not clear to you, please call us at 1-800-ROOFING. Or visit our Web site at www.owenscorning.com.
Who is Covered
If you live in the United States or Canada and you are the original consumer purchaser, (i.e., the homeowner, not the installer or contractor) or the first transferree from the original consumer purchaser of one of our shingle products listed below, you are entitled to the benefits of this warranty.
Transferability of this Warranty
During the first two (2) years
following the installation of your shingles, you can transfer this warranty to a
purchaser of your home. For this warranty to be transferred, the homeowner must
complete and return the attached Warranty Transfer Card along with a transfer
fee of fifty dollars ($50.00) within thirty (30) days after the date of the real
estate transfer to obtain the benefits of this warranty. Proof-of-purchase of
the Owens Corning shingles and the installation date, must be submitted at the
same time. AFTER YOU HAVE TRANFERRED THIS WARRANTY TO THE PURCHASER OF YOUR
HOME, IT MAY NOT
BE TRANSFERRED AGAIN. THAT IS, THE PURCHASER OF YOUR HOME MAY NOT TRANSFER THIS
WARRANTY TO ANY SUBSEQUENT PURCHASERS. ALSO, AFTER THE FIRST TWO (2) YEARS
FOLLOWING THE INSTALLATION OF YOUR SHINGLES, THIS WARRANTY CANNOT BE TRANSFERRED
TO A PURCHASER OF YOUR HOME.
How Long are You Covered
The duration of your warranty depends on the type of shingles you purchased. See the chart at the end of the warranty for the specific warranty period that applies to your shingles.
What is Covered
We warrant that your Owens Corning shingles are free from any manufacturing defects that materially affect their performance on your roof.
What is Not Covered
Damage to the product due to any
cause not expressly covered herein. After our shingles leave our manufacturing
facility, they are subjected to conditions and handling beyond our control that
could affect their performance. This warranty does not cover any problems with
non-defective shingles caused by conditions or handling beyond our control. Some
examples of conditions not covered by this warranty include:
1. Acts of God such as hail storms and winds in excess of 60 miles per hour for
20- and 25-year warranted shingles, and 80 miles per hour for 30- and 40-year
warranted shingles;
2. Foot traffic on your roof or damage caused by objects (such as tree branches)
falling on your roof;
3. Improper or faulty installation of your shingles - installation must be in
accordance with our written installation instructions;
4. Discoloration caused by algae, fungi, lichens or cyanobacteria (unless
covered under the section “What About Algae Resistance” that follows);
5. Inadequate ventilation or roof drainage. If you have any questions about
appropriate ventilation requirements, please contact us at 1-800-ROOFING;
6. Settlement of the structure of your home or buckling or cracking of the deck
over which your shingles are installed;
7. Damage to the shingles caused by alterations made after completion of
application, including structural changes, equipment installation, painting, or
the application of cleaning solutions, coatings, or other modifications; and
8. Any costs that you incur which are not authorized in advance by Owens
Corning.
What is Your Remedy
1. Manufacturing Defects – If
the performance of your shingles is ever materially affected during the term of
this warranty by a manufacturing defect, we will pay you
the cost (including labor), as reasonably determined by Owens Corning, to
repair, replace or recover the affected shingles, subject to certain
limitations. Specifically, we will not pay for any metalwork, flashings, or
other related work, and we will not pay for the cost to remove or dispose of
your shingles.
2. Proration of Your Remedy – If your shingles have been installed longer than
twelve (12) months, we will take into account the number of months of use you
have enjoyed through the date of your claim, and reduce the amount of our
payment to you accordingly. That is, we will prorate the amount of your payment
through the date of your claim. For example:
If you have a 40-year warranty (480 months) and you make your claim in the last
month of the 5 th year of the warranty (i.e., the 60 th month), we would pay you
420/480 ths of the reasonable cost to repair, replace or recover your shingles.
3. Alternative Remedy – There may be certain circumstances where Owens Corning
will elect to provide you with replacement shingles rather than providing you
with the payment described above. Therefore, we reserve the right to provide
such replacement shingles as an alternative remedy at our sole reasonable
discretion.
What About Wind Resistance
Your shingles contain strips of asphalt sealant that require direct warm sunlight for several days in order to seal properly. If your shingles are installed during a period of cool weather, they may not adequately seal until the season changes or the weather warms, and if your shingles never receive direct sunlight or are not exposed to adequate surface temperatures, they may never seal. Prior to sealing, your shingles are more vulnerable to blow-offs and wind damage. This is the fundamental nature of shingles and not a manufacturing defect, and we are not responsible for any blow-offs or wind damage that may occur prior to thermal sealing having occurred. After your shingles have sealed, however, they will be covered under this warranty if they experience blow-offs or wind damage in winds up to 60 miles per hour for 20- and 25-year warranted shingles, and 80 miles per hour for 30- and 40-year warranted shingles; HOWEVER, FOR ALL SHINGLES, THE COVERAGE AGAINST SHINGLE BLOW-OFFS OR WIND DAMAGE IS IN EFFECT FOR A PERIOD OF FIVE (5) YEARS ONLY FOLLOWING THE DATE OF INSTALLATION, AND NOT FOR THE FULL WARRANTY PERIOD OF THE SHINGLE.
What About Algae Resistance
If the Shingles that you purchased
were not specifically labeled as “Algae Resistant” (“AR”), then any
discoloration caused by algae is not covered by this warranty
as explained in the section above, “What is Not Covered.” However, if you
did purchase AR shingles, they are covered under this warranty for a period of
ten (10) years (prorated after the first twelve (12) months) commencing on the
date of installation (“AR Warranty Period”) against discoloration caused by
algal, fungal, lichen, or cyanobacterial growth (“Algae Growth”). If such
discoloration occurs during the AR Warranty Period, you will be entitled to the
following remedy:
1. Remedy for Algae Growth – If your AR shingles are discolored by algae
growth during the first twelve (12) months of the AR Warranty Period, we will
cover the
cost, including labor (such cost not to exceed the initial cost of the AR
Shingles plus the initial cost of installation), as reasonably determined by
Owens Corning,
to repair, replace or recover the affected AR shingles, subject to certain
limitations. Specifically, we will not cover any metalwork, flashings, or other
related work, and we will not cover the cost to tear off or dispose of your AR
shingles. For purposes of this AR shingle warranty, the term “repair” as
used above refers to cleaning or otherwise removing any algae growth from
affected AR shingles. Decisions regarding whether your AR shingles should be
repaired, replaced or recovered, will be made solely by Owens Corning.
2. Proration – If your AR shingles have been installed longer than twelve (12)
months, labor will not be covered and we will prorate the cost of your coverage
to take into account the number of months of use that you have enjoyed through
the date of your claim. For example: If you make your claim in the last month of
the 5 th year of the AR Warranty (i.e., the 60 th month), we would not cover
labor but would cover 1 /2 of the reasonable cost to repair, replace or recover
the affected AR shingles (such cost not to exceed 1 /2 of the initial cost of
the AR product[s]).
Replacement Shingle Variations
As a result of our ongoing efforts to improve and enhance our shingle product line, we must reserve the right to discontinue or modify our shingles, including their colors. We are not liable to you if you make a warranty claim in the future and any replacement shingles you receive vary in color either because of normal weathering or changes in our product line. You should understand that if we replace any of your shingles under this warranty, we reserve the right to provide you with substitute shingles that are comparable only in quality and price to your original shingles.
Claims Process
To make a claim under this warranty, you need to do so within thirty (30) days after you discover the problem. Just call us at 1-800-ROOFING or send us a letter addressed to Owens Corning, Customer Response Center, One Owens Corning Parkway, Toledo, Ohio 43659. Explain the problem and include proof of purchase for the shingles and the date they were installed on your roof. Shortly after we receive your communication, we will contact you regarding your claim and will walk you through the entire process. To fully evaluate your claim, we may ask you to provide, at your expense, pictures of your shingles and/or shingle samples for us to test. If you have any questions, do not hesitate to write us at the address above, call 1-800-ROOFING or visit our Web site at www.owenscorning.com.
Limitations
ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PROVIDED ABOVE UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. YOUR REMEDY FOR DEFECTIVE SHINGLES IS FULLY DESCRIBED IN THE PRECEDING SECTION “WHAT IS YOUR REMEDY.” YOU ARE NOT ENTITLED TO ANYTHING MORE THAN WHAT IS DESCRIBED IN THAT SECTION UNLESS OTHERWISE COVERED BY THE OPTIONAL OWENS CORNING ROOFING SYSTEM ADVANTAGE ® LIMITED WARRANTY.* WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING DAMAGE TO YOUR HOME OR TO YOUR HOME’S CONTENTS. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Type of Shingles:
Oakridge ® 40 Deep Shadow; 40-Yr.
Warranty (480 mos.)
Oakridge ® 30 Shadow; 30-Yr. Warranty (360 mos.)
Oakridge ® 25; 25-Yr. Warranty (300 mos.)
Prominence ® ; 30-Yr. Warranty (360 mos.)
Supreme ® 30; 30-Yr. Warranty (360 mos.)
Supreme ® ; 25-Yr. Warranty (300 mos.)
Glaslock ® ; 25-Yr. Warranty (300 mos.)
Classic ® ; 20-Yr. Warranty (240 mos.)
AR Shingles – Please check if your shingles are algae resistant
Limited Warranty on WeatherLock®
Waterproofing Underlayment
Introduction
Thank you for your recent purchase of Owens Corning WeatherLock Waterproofing Underlayment. We believe we manufacture the highest quality and most attractive roofing products and waterproofing underlayment available anywhere, and that is why we stand behind them with one of the best warranties in the industry. We have attempted to write this warranty in clear, plain-English terms, including the limitations and restrictions, so you will fully understand the warranty we are making to you. However, if anything in this warranty is not clear to you, please call us at 1-800-ROOFING. Or visit our Web site at www.owenscorning.com.
Who is Covered
If you live in the United States or Canada and you are the original consumer purchaser (ie, the homeowner, not the installer or contractor) of one of our WeatherLock Waterproofing. Underlayment products listed below, you are entitled to the benefits of this warranty.
Transferability of the Warranty
This warranty is personal to you and may not be transferred to any subsequent purchaser of your home.
How Long are You Covered
This Warranty remains in effect for a period of five (5) years following installation.
What
is Covered
We warrant that this roofing product will be free from any manufacturing defects
that materially affect their performance on your roof.
What
is Not Covered
Damage to the product due to any cause not expressly covered herein. After our
shingles leave our manufacturing facility, they are subjected to conditions and
handling beyond our control that could affect their performance. This warranty
does not cover any problems with non-defective shingles caused by conditions or
handling beyond our control. Some examples of conditions not covered by this
warranty include:
1. Acts of God such as hail storms;
2. Foot traffic on your roof or damage caused by objects (such as tree branches)
falling on your roof;
3. Improper or faulty installation of your WeatherLock - installation must be in
accordance with our written installation instructions;
4. Inadequate attic ventilation or roof drainage. If you have any questions
about appropriate ventilation requirements, please contact us at 1-800-ROOFING;
5. Settlement of the structure of your home or buckling or cracking of the deck
over which your WeatherLock are installed;
6. Damage to the shingles caused by alterations made after completion of
application, including structural changes, equipment installation, painting, or
the application of cleaning solutions, coatings, or other modifications; and
7. Any costs that you incur which are not authorized in advance by Owens
Corning.
What
is Your Remedy
Should any material be otherwise than as warranted, our liability under this
warranty shall be limited to replacement of such material or refund equal to
replacement material cost.
Claims
Process
To make a claim under this warranty, you need to do so within thirty (30) days
after you discover the problem. Just call us at 1-800-ROOFING or send us a
letter addressed to Owens Corning, Customer Response Center, One Owens Corning
Parkway, Toledo, Ohio 43659. Explain the problem and include proof of purchase
for the waterproofing underlayment and the date it was installed on your roof.
Shortly after we receive your communication, we will contact you regarding your
claim and will walk you through the entire process. To fully evaluate your
claim, we may ask you to provide, at your expense, pictures of your shingles
and/or shingle
samples for us to test. If you have any questions, do not hesitate to write us
at the address above, call 1-800-ROOFING or visit our web site at
www.owenscorning.com.
Limitations
ANY IMPLIED WARRANTY, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PROVIDED ABOVE FOR YOUR ROOFING
SYSTEM COMPONENTS UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. YOUR REMEDY FOR
DEFECTIVE SHINGLES IS FULLY DESCRIBED IN THE PRECEDING SECTION ENTITLED “WHAT
IS YOUR REMEDY”. YOU ARE NOT ENTITLED TO ANYTHING MORE THAN WHAT IS DESCRIBED
IN THAT SECTION, UNLESS OTHERWISE COVERED BY THE OPTIONAL OWENS CORNING ROOFING
SYSTEM ADVANTAGE ® LIMITED WARRANTY.* WE ARE NOT RESPONSIBLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING DAMAGE TO YOUR
HOME OR TO YOUR HOME’S CONTENTS. Some states do not allow limitations on how
long an implied warranty lasts and/or do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may
not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
Limited Warranty on QuickRoll™
Low Slope Roofing Product
Introduction
Thank you for your recent purchase of Owens Corning QuickRoll low slope roofing product. We believe we sell the highest quality and most attractive roofing products available anywhere, and that is why we stand behind them with one of the best warranties in the industry. We have attempted to write this warranty in clear, plain-English terms, including the limitations and restrictions, so you will fully understand the warranty we are making to you. However, if anything in this warranty is not clear to you, please call us at 1-800-ROOFING. Or visit our Web site at www.owenscorning.com.
Who is Covered
If you live in the United States or Canada and you are the original consumer purchaser (i.e., the homeowner, not the installer or contractor) of our QuickRoll low slope roofing product, you are entitled to the benefits of this Warranty.
Transferability of this Warranty
This warranty is personal to you and may not be transferred to any subsequent purchasers of your home.
How Long are You Covered
This warranty remains in effect for a period of ten (10) years following installation.
What is Covered
We warrant that your Owens Corning roofing product is free from any manufacturing defects that materially affect its performance on your roof.
What is Not Covered
Damage to the product due to any
cause not expressly covered herein. After our roofing products leave our
manufacturing facility, they are subjected to conditions and handling beyond our
control that could affect their performance. This warranty does not cover any
problems with non-defective roofing products caused by
conditions or handling beyond our control. Some examples of conditions not
covered by this warranty include:
1. Acts of God such as hail storms;
2. Foot traffic on your roof or damage caused by objects (such as tree branches)
falling on your roof;
3. Improper or faulty installation of your roofing product - installation must
be in accordance with our written installation instructions;
4. Discoloration caused by algae, fungi, lichens or cyanobacteria;
5. Inadequate roof drainage;
6. Settlement of the structure of your home or buckling or cracking of the deck
over which your roofing product was installed;
7. Damage to the roofing product(s) caused by alterations made after completion
of application, including structural changes, equipment installation, painting,
or the application of cleaning solutions, coatings, or other modifications; and
8. Any costs that you incur which are not authorized in advance by Owens
Corning.
What is Your Remedy
1. Manufacturing Defects – If
the performance of your roofing product is ever materially affected during the
term of this warranty by a manufacturing defect, we will pay you the cost
(excluding labor), as reasonably determined by Owens Corning to repair, replace
or recover the affected roofing product, subject to certain limitations.
Specifically, we will not pay for any metalwork, flashings, or other related
work, and we will not pay for the cost to tear off or dispose of your roofing
product.
2. Proration of Your Remedy – If your roofing product has been installed
longer than twelve (12) months, we will take into account the number of months
of use that you have enjoyed through the date of your claim, and reduce the
amount of our payment to you accordingly. That is, we will prorate the amount of
your payment through the date of your claim. For example: if you make your claim
in the last month of the 5 th year of the Warranty (i.e., the 60 th month of the
120 month Warranty), we would pay you 60/120 ths of the reasonable cost to
repair, replace, or recover your roofing product, excluding labor costs.
3. Alternative Remedy – There may be certain circumstances where Owens Corning
will elect to provide you with replacement roofing product rather than providing
you with the payment described above. Therefore, we reserve the right to provide
such replacement roofing product as an alternative remedy at our sole reasonable
discretion.
Replacement Product Variations
As a result of our ongoing efforts
to improve and enhance our product line, we must reserve the right to
discontinue or modify our product, including their colors. We are not liable to
you if you make a warranty claim in the future and any replacement products you
receive vary in color either because of normal weathering or
changes in our product line. You should understand that if we replace any of
your products under this warranty, we reserve the right to provide you with
substitute products that are comparable only in quality and price to your
original products.
Claims Process
To make a claim under this warranty, you need to do so within thirty (30) days after you discover the problem. Just call us at 1-800-ROOFING or send us a letter at Owens Corning, Customer Response Center, One Owens Corning Parkway, Toledo, Ohio 43659. You will need to explain the problem and include proof of purchase for the roofing product and the date that it was installed on your roof. Shortly after we receive your communication, we will contact you regarding your claim and will walk you through the entire process. To fully evaluate your claim, we may ask you to provide, at your expense, pictures of your roofing product for us to test. If you have any questions, do not hesitate to write us at the address above, call 1-800-ROOFING or visit our Web site at www.owenscorning.com.
Limitations
ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PROVIDED ABOVE FOR YOUR ROOFING PRODUCT(S) UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. YOUR REMEDY FOR DEFECTIVE ROOFING PRODUCT(S) IS FULLY DESCRIBED IN THE PRECEDING SECTION “WHAT IS YOUR REMEDY”. YOU ARE NOT ENTITLED TO ANYTHING MORE THAN WHAT IS DESCRIBED IN THAT SECTION. WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING DAMAGE TO YOUR HOME OR TO YOUR HOME’S CONTENTS. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also be entitled to other rights which may vary from state to state.
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If you need immediate assistance or would prefer to speak with someone in person, please call our toll-free answer center at 1-800-GET-PINK. Our team of trained service representatives are ready and waiting to provide you with any help you might need.